Job Description
Join our dynamic team immediately! Sacramento Tech Solutions is urgently hiring motivated entry-level professionals for our Customer Support division. No experience required – we provide comprehensive training to launch your career in tech support. Enjoy competitive pay, growth opportunities, and a collaborative environment in Sacramento's thriving tech hub.
As an Entry-Level Customer Support Specialist, you'll be the first point of contact for our clients, delivering exceptional service while troubleshooting technical issues. This role is perfect for recent graduates or career-changers seeking hands-on experience in IT support, with clear pathways to advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Diagnose and resolve technical issues using remote access tools
- Document interactions and solutions in our CRM system
- Collaborate with senior technicians to resolve complex escalations
- Contribute to knowledge base articles and process improvements
- Meet daily performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal and written communication skills
- Ability to work in a fast-paced, team-oriented environment
- Willingness to learn technical concepts quickly
- Reliable transportation to our Sacramento headquarters