Job Description
Join our dynamic team in Wichita, KS! Innovate Solutions Inc. is urgently hiring passionate entry-level professionals to launch their careers in customer excellence. We offer comprehensive training, career growth opportunities, and a collaborative environment where your contributions matter. If you're eager to learn, solve problems, and make an impact, apply today!
As a Customer Service Specialist, you'll be the face of our brand, delivering exceptional experiences that build loyalty and drive results. This role is perfect for recent graduates or career changers seeking a supportive workplace with advancement potential.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, order inquiries, and technical support escalations
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer concerns
- Identify upsell opportunities and recommend relevant products/services
- Meet/exceed monthly performance metrics for resolution time and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience or internship experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Excellent verbal/written communication and active listening abilities
- Problem-solving mindset with ability to remain calm under pressure
- Availability to work flexible shifts including weekends/holidays
- Valid Kansas driver's license (for occasional on-site meetings)
- Pass background check and drug screening