Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Virginia Beach to deliver exceptional client experiences while launching your career in a supportive, growth-oriented environment. No prior experience required—just your passion for helping others and drive to succeed.
Enjoy competitive compensation, comprehensive benefits, and mentorship from industry leaders. This is your chance to build foundational skills in communication, problem-solving, and client relationship management while making a tangible impact. Apply today and start your professional journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and escalate complex cases to senior specialists
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to ensure seamless service delivery
- Continuously update product knowledge through training materials and team briefings
- Identify opportunities for process improvements and suggest solutions
- Meet or exceed key performance metrics (response time, resolution rate)
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or related experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work flexible hours including evenings/weekends
- Valid driver's license and reliable transportation
- U.S. citizenship or work authorization required