Job Description
Join Illinois Support Solutions as a Part-Time Customer Service Specialist and become the voice of our growing tech solutions company! We're seeking passionate individuals to deliver exceptional support experiences to our Illinois-based clients. This immediate-opening role offers flexible scheduling (15-25 hours/week) and the opportunity to work with cutting-edge technology while making a tangible impact on customer satisfaction. Perfect for students, career-changers, or those seeking supplemental income. Enjoy a collaborative downtown Chicago workspace with free parking and commuter benefits.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues for enterprise clients using CRM and ticketing systems
- Document interactions accurately in Salesforce while maintaining confidentiality standards
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to process improvement initiatives for customer support workflows
- Maintain detailed knowledge of product updates and service protocols
- Support weekend and evening shifts as part of rotating schedule
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or B2B environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional problem-solving and de-escalation skills
- Ability to work independently with minimal supervision
- Strong written and verbal communication abilities
- Available for flexible shifts including weekends
- Valid Illinois driver's license for occasional client site visits