Job Description
Join our award-winning team at Global Retail Solutions as we expand our Atlanta operations! We're seeking energetic Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base. This flexible role offers immediate start with competitive pay and growth opportunities. Perfect for students, career-changers, or anyone seeking supplemental income with a reputable company. Enjoy our modern downtown office, comprehensive training, and supportive team environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues and process returns/exchanges efficiently
- Update customer records in CRM system and maintain accurate documentation
- Collaborate with sales team to upsell relevant products and services
- Meet/exceed daily performance metrics for response time and resolution rate
- Participate in ongoing product training to maintain knowledge accuracy
Qualifications
- High school diploma or equivalent; college students welcome
- 1+ years customer service experience preferred (retail/call center ideal)
- Strong communication skills with clear, articulate speaking voice
- Proficient in Microsoft Office Suite and CRM software
- Ability to multitask in fast-paced environment with minimal supervision
- Flexible availability including evenings and weekends
- Positive attitude and problem-solving mindset