Job Description
Join our dynamic team at Houston Connect Solutions and make an immediate impact! We're seeking motivated Part-Time Customer Service Specialists to start this week and deliver exceptional experiences to our growing client base. This flexible role offers the perfect opportunity to develop valuable skills while contributing to a thriving Houston-based tech support environment. Training provided with immediate onboarding.
Why Join Us?
- Competitive hourly pay with weekly paychecks
- Flexible scheduling accommodating students and professionals
- Modern downtown Houston office with free parking
- Clear career advancement path to full-time roles
Responsibilities
- Handle 50+ customer inquiries daily via phone, chat, and email
- Resolve technical issues and troubleshoot software problems
- Document cases accurately in CRM system
- Collaborate with technical team for complex escalations
- Meet/exceed customer satisfaction metrics (90%+ target)
- Participate in weekly product knowledge training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or tech support experience
- Proficient in Microsoft Office and ticketing systems
- Excellent communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Available to work 20-25 hours/week (evenings/weekends)
- Strong typing speed (40+ WPM)