Job Description
Immediate opening for a dynamic Part-Time Customer Service Specialist in Kansas City! Join our award-winning nonprofit team dedicated to empowering local communities. This urgent role offers flexible scheduling (20-25 hours/week) with competitive pay and benefits package. Perfect for students, career changers, or those seeking meaningful part-time work. Make an immediate impact while gaining valuable experience in client relations and community outreach.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person with exceptional professionalism
- Process applications and documentation for community assistance programs
- Collaborate with case managers to resolve client issues promptly
- Update and maintain client databases with accuracy
- Support community outreach events and informational sessions
- Assist with administrative tasks including scheduling and record-keeping
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or administrative experience
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Valid driver's license and reliable transportation
- Bi-lingual (English/Spanish) a significant plus