Job Description
We are looking for a dedicated Part-Time Customer Service Representative to join our dynamic team in Houston, Texas. If you are ready to start this week and are seeking flexible work-life balance, this is the opportunity for you.
Our company is committed to excellence, and we need a proactive individual who can handle high volumes of inquiries with a smile. You will be the face of our brand, ensuring every client interaction is positive and efficient.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints in a timely and professional manner.
- Update customer account information and maintain accurate records in the CRM system.
- Escalate complex issues to the senior management team when necessary.
- Provide product and service information to prospective and current clients.
- Assist in the processing of returns, exchanges, and refunds.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic CRM software.
- Ability to work independently and manage time effectively.
- Must be available to start immediately and work flexible hours.