Job Description
Join TechFlow Solutions immediately as a Part-Time Customer Service Representative! We're seeking dynamic individuals to deliver exceptional support to our diverse clientele. This flexible role offers competitive pay and the opportunity to grow with a leading tech firm in San Jose's thriving innovation hub. Perfect for students or professionals seeking work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues and process orders efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for response time and resolution
- Identify upsell opportunities and provide product guidance
- Participate in ongoing training to enhance service skills
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficient with Microsoft Office and CRM software
- Strong communication and problem-solving abilities
- Ability to work flexible shifts (evenings/weekends)
- Spanish bilingualism highly valued
- Valid California driver's license (for occasional off-site duties)