Job Description
Join our dynamic team at Baltimore Community Services! We're seeking enthusiastic Part-Time Customer Service Representatives to deliver exceptional experiences to our diverse clientele. Enjoy flexible hours including evenings and weekends, with immediate start opportunities. This role offers competitive pay, comprehensive training, and a supportive environment where your contributions make a real difference in our community.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately while maintaining financial accountability
- Resolve customer concerns using problem-solving techniques and resourcefulness
- Collaborate with team members to ensure seamless service delivery
- Update customer records in our CRM system with precision and attention to detail
- Contribute to a positive team environment through active communication
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible hours including evenings and weekends
- Proficiency with basic computer applications and data entry
- Positive attitude with a service-oriented mindset
- Ability to multitask in a fast-paced environment