Job Description
Join TechFlow Solutions' dynamic team as a Part-Time Customer Service Specialist and start making an impact immediately! We're seeking enthusiastic individuals to deliver exceptional support experiences while working flexible hours in our vibrant Charlotte headquarters. Perfect for students, career changers, or those seeking supplemental income, this role offers competitive compensation and opportunities for professional growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and troubleshoot technical issues using CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Maintain detailed documentation of customer interactions and resolutions
- Contribute to process improvement initiatives
- Support marketing campaigns through customer outreach
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with Zendesk and Salesforce platforms
- Exceptional communication and problem-solving skills
- Ability to work evenings/weekends (15-25 hours weekly)
- Strong attention to detail and time management
- Valid North Carolina driver's license