Job Description
Are you a detail-oriented professional seeking immediate employment in Virginia Beach? Horizon Tech Solutions is seeking a dedicated Part-Time Customer Service Representative to join our expanding team. We pride ourselves on delivering exceptional service and value to our clients, and we need someone who can maintain that standard while enjoying a flexible work-life balance.
In this role, you will serve as the first point of contact for our clients, handling inquiries with professionalism and efficiency. Whether you are looking for a side hustle or a stable part-time income, this position offers a competitive hourly rate and the opportunity to grow within a supportive environment.
Responsibilities
- Manage high-volume incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Accurately input and update customer data into our CRM systems to ensure information integrity.
- Assist in the onboarding process for new clients by gathering necessary documentation and answering preliminary questions.
- Collaborate with the sales and operations teams to identify client needs and provide tailored solutions.
- Resolve customer complaints and escalations efficiently, adhering to company policies.
- Perform general administrative duties to keep the office and digital systems organized.
Qualifications
- High school diploma or GED required; associate's degree preferred.
- Proven experience in customer service or data entry is highly desirable.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong typing skills with a minimum of 40 WPM.
- Excellent written and verbal communication skills with a professional tone.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Reliable internet connection and a dedicated workspace.