Job Description
Join our dynamic team at Urban Hospitality Group as a Part-Time Customer Experience Specialist! We're seeking energetic individuals to elevate our guest services in Charlotte's vibrant hospitality scene. This immediate opening offers flexible scheduling and competitive compensation while delivering exceptional service to our diverse clientele. Perfect for students, career changers, or those seeking supplemental income. Training provided – no experience necessary!
Responsibilities
- Deliver personalized customer service across multiple touchpoints
- Resolve guest inquiries with empathy and efficiency
- Operate reservation and point-of-sale systems accurately
- Collaborate with cross-functional teams to optimize operations
- Uphold brand standards in all guest interactions
- Proactively identify opportunities for service improvement
- Maintain detailed records of customer feedback and issues
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic proficiency with digital tools and POS systems
- Flexibility to work evenings, weekends, and holidays
- Positive attitude with problem-solving mindset
- Valid North Carolina ID for employment verification
- Must be available for immediate start