Job Description
Are you a problem-solver with a passion for helping others? Zenith Tech Group is looking for a dedicated Part-Time Customer Experience Associate to join our vibrant team in San Francisco. We value flexibility, empathy, and top-tier service.
In this role, you will serve as the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. If you are looking for immediate opportunities to build your career in a supportive environment, we want to hear from you.
Responsibilities
- Manage inbound customer inquiries via email, chat, and phone with a focus on speed and accuracy.
- Resolve customer issues and complaints effectively while maintaining a positive brand image.
- Accurately document customer interactions and feedback in our CRM system.
- Collaborate with the internal support team to improve product knowledge and service protocols.
- Identify trends in customer feedback and suggest process improvements.
Qualifications
- High school diploma or GED required; associate or bachelor’s degree preferred.
- Previous experience in customer service or a related field is a plus.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively in a remote setting.