Job Description
Are you looking for a job that starts this week? We are currently hiring for Night Shift Customer Service Representatives to join our growing team in Charlotte, NC. If you thrive in a fast-paced environment and want to make an immediate impact, this is the opportunity for you.
We offer a competitive hourly wage, flexible scheduling, and a comprehensive benefits package for full-time employees. Don't wait—apply today and start your new career tomorrow.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat during night hours.
- Resolve complex customer inquiries and escalate issues to management when necessary.
- Accurately document all customer interactions and case details in the CRM system.
- Maintain a high level of product knowledge to assist clients effectively.
- Adhere to all company policies, procedures, and compliance standards.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Participate in training sessions to improve skills and product knowledge.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, support, or a related field preferred.
- Must be willing and able to work rotating night shifts (10:00 PM - 6:00 AM).
- Strong typing skills and proficiency with computers and software applications.
- Excellent verbal and written communication skills.
- Ability to remain calm and professional under pressure.
- Must be authorized to work in the United States.