Job Description
Join Our Elite Night Operations Team in Colorado Springs
Are you looking for a stable Night Shift opportunity with a cutting-edge technology firm? Nighthawk Tech Solutions is hiring immediately for a Senior IT Support Specialist to ensure seamless network operations while the world sleeps. If you thrive in a low-pressure, high-impact environment and want a competitive pay package, this is your chance.
We are seeking a dedicated professional to manage critical infrastructure, troubleshoot complex technical issues, and provide 24/7 support to our enterprise clients. This is a fantastic opportunity for those seeking a consistent schedule with significant 3rd shift differential.
Why You'll Love This Role:
- Immediate Start: Onboarding begins as soon as this week.
- 3rd Shift Differential: Earn up to $30/hr for working nights.
- Modern Tech Stack: Work with the latest hardware and cloud technologies.
Core Responsibilities
- Monitor server health, network performance, and system uptime during night operations.
- Resolve Level 2 and Level 3 technical tickets, including hardware failures, software crashes, and network connectivity issues.
- Perform routine system patches, updates, and security audits during off-peak hours.
- Escalate critical incidents to the Day Shift team leadership while maintaining clear communication with end-users.
- Manage and maintain inventory for network hardware and peripherals.
- Document all incidents and resolutions in the ticketing system (ServiceNow/Jira) accurately.
Qualifications & Requirements
- Experience: Minimum of 2 years of experience in IT Support, Help Desk, or Network Administration.
- Education: High School Diploma or GED required; Associate’s Degree in IT or related field preferred.
- Technical Skills: Proficiency in Windows 10/11, Active Directory, and basic networking (TCP/IP, DNS, DHCP).
- Availability: Must be willing and able to work rotating night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Communication: Excellent verbal and written communication skills for remote and in-person interactions.
- Problem Solving: Strong analytical skills with a proactive approach to troubleshooting.
Responsibilities
- Monitor server health, network performance, and system uptime during night operations.
- Resolve Level 2 and Level 3 technical tickets, including hardware failures, software crashes, and network connectivity issues.
- Perform routine system patches, updates, and security audits during off-peak hours.
- Escalate critical incidents to the Day Shift team leadership while maintaining clear communication with end-users.
- Manage and maintain inventory for network hardware and peripherals.
- Document all incidents and resolutions in the ticketing system accurately.
Qualifications
- Minimum of 2 years of experience in IT Support, Help Desk, or Network Administration.
- High School Diploma or GED required.
- Proficiency in Windows 10/11, Active Directory, and basic networking (TCP/IP, DNS, DHCP).
- Must be willing and able to work rotating night shifts.
- Excellent verbal and written communication skills.
- Strong analytical skills with a proactive approach to troubleshooting.