Job Description
We are seeking a highly skilled Night Shift IT Support Specialist to join our elite technical team in Austin, TX. If you thrive in a low-pressure, high-impact environment and have a passion for maintaining 99.9% uptime, this is the opportunity for you.
As a critical member of our 24/7 operations, you will be the first line of defense for our enterprise clients. We offer a competitive salary, comprehensive benefits, and a supportive culture that values your work-life balance even during the night.
Responsibilities
- Provide tier 2 and tier 3 technical support to internal staff and clients via phone and remote desktop during overnight hours.
- Monitor system alerts, perform routine maintenance, and resolve critical incidents before they impact business operations.
- Execute patch management, software installations, and hardware upgrades for on-site and remote assets.
- Document all incidents, resolutions, and system changes in our ITSM (IT Service Management) tools.
- Collaborate with the day-shift team to ensure seamless handover of ongoing projects and critical issues.
- Conduct regular security audits and verify firewall configurations to protect sensitive data.
Qualifications
- Minimum of 2-3 years of experience in IT support, help desk, or systems administration.
- Strong troubleshooting skills with Windows, macOS, Linux, and Active Directory environments.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Must be available to work a rotating night shift schedule (e.g., 10 PM - 6 AM or similar).
- Relevant certifications (CompTIA A+, Network+, or Security+) are highly preferred.
- Ability to work independently with minimal supervision in a quiet, focused environment.