Job Description
Urgent Hiring: Night Shift Jobs in Washington DC
Meridian Tech Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our elite team. If you are looking for a stable, high-paying position with immediate start options in the nation's capital, we want to hear from you.
We pride ourselves on a modern, inclusive work culture and offer comprehensive benefits packages. This is a fantastic opportunity for career growth within a leading technology firm.
Responsibilities
- Provide exceptional technical support and troubleshooting via phone, email, and chat.
- Resolve complex customer inquiries efficiently while maintaining high satisfaction scores.
- Document all interactions and solutions accurately in the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify recurring issues and escalate them to senior management.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Mandatory availability for night shift schedules (e.g., 10:00 PM – 6:00 AM).
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite and basic technical troubleshooting.