Job Description
Start Your Career in Detroit Today!
We are a dynamic, growing company in the heart of Detroit seeking reliable individuals to join our support team. We are looking for hiring immediately candidates who are eager to learn and ready to grow. No prior experience is necessary—we provide comprehensive training to set you up for success.
As a Customer Service Representative, you will be the first point of contact for our valued clients, helping to resolve inquiries and ensure a seamless experience. This is a full-time position with a competitive hourly rate and excellent benefits.
Responsibilities
- Manage high-volume customer interactions via phone, email, and chat with a focus on empathy and clarity.
- Resolve customer issues and inquiries efficiently, escalating complex cases to management when necessary.
- Accurately log customer data and feedback into our internal database systems.
- Provide product and service information to help customers make informed decisions.
- Maintain a professional demeanor and uphold company standards during every interaction.
- Collaborate with team members to improve service processes and customer satisfaction scores.
Qualifications
- High School Diploma or GED is required.
- Basic computer literacy (typing speed of 35+ WPM is a plus).
- Strong communication skills with the ability to listen actively and speak clearly.
- Reliability and punctuality are essential for this role.
- Willingness to learn new software and company procedures quickly.
- Problem-solving mindset with the ability to remain calm under pressure.