Job Description
Are you ready to launch a rewarding career without the need for prior experience?
Apex Logistics & Services is a dynamic leader in the logistics and customer support industry, and we are expanding our team in Houston, TX. We are actively seeking driven individuals who want to start a career in customer service. We offer paid training, a supportive team culture, and the opportunity to grow with a stable, nationwide company.
Why Choose Apex Logistics?
- Immediate Hiring: Stop searching and start earning.
- No Experience Required: We train you from day one.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Full Benefits Package: Medical, dental, vision, and 401(k) options.
We are looking for enthusiastic individuals who are reliable, articulate, and eager to learn.
Responsibilities
- Assist customers by answering inquiries regarding products, services, and order status via phone, email, and live chat.
- Resolve customer complaints and issues with patience and a problem-solving mindset.
- Input and maintain accurate customer information in our internal databases and CRM systems.
- Collaborate with the operations team to ensure a seamless customer experience.
- Participate in daily training sessions to enhance product knowledge and soft skills.
- Meet daily and weekly performance metrics regarding response time and customer satisfaction.
Qualifications
- High school diploma or GED equivalent is required.
- Strong verbal and written communication skills with a professional telephone manner.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic computer proficiency (typing speed 35+ WPM, web navigation).
- Must be authorized to work in the United States.
- Reliable transportation to and from our Houston office.