Job Description
Are you ready to join a high-energy team in Baltimore, MD? TechNova Solutions is currently urgently hiring for our Night Shift Customer Support team. We are looking for dedicated professionals to provide top-tier technical assistance and ensure our clients have a seamless experience around the clock.
As a key member of our night crew, you will be the first point of contact for our valued customers, handling inquiries, resolving technical issues, and maintaining our reputation for excellence.
Responsibilities
- Respond to incoming customer support tickets and calls during the night shift.
- Troubleshoot and resolve technical software issues with empathy and efficiency.
- Maintain accurate records of all interactions and resolutions in our CRM system.
- Adhere to strict service level agreements (SLAs) and quality metrics.
- Collaborate with the Day Shift team to ensure continuity of support.
- Identify trends in customer issues and suggest process improvements.
Qualifications
- High school diploma or GED required.
- Previous experience in customer support or technical help desk roles is highly preferred.
- Basic knowledge of computers, internet browsers, and software applications.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong written and verbal communication skills.
- Ability to work independently in a remote or office environment.