Job Description
We are seeking a dedicated Night Shift Customer Support Specialist to join our dynamic team in Charlotte, NC. If you are looking for a position that allows you to start this week and offers a competitive night shift premium, this is the opportunity for you.
Our client-facing team works around the clock to ensure our clients receive top-tier technical support. We value reliability, problem-solving skills, and the ability to thrive in a fast-paced environment. This is a unique chance to join a forward-thinking company with immediate openings.
Why Apply?
- Immediate Start: Onboarding begins immediately for the right candidate.
- Night Shift Premium: Earn up to $28.00/hour for working off-peak hours.
- Modern Environment: Work with cutting-edge technology and a supportive culture.
Responsibilities
- Provide exceptional technical support and troubleshooting for end-users via phone and chat during night shifts.
- Manage and resolve incoming customer tickets and inquiries with a focus on speed and accuracy.
- Document all interactions and resolutions within the CRM system.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Maintain a professional demeanor while managing high-volume situations.
- Identify and escalate complex issues to senior support tiers when necessary.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous customer service or technical support experience is a plus but not required for immediate hires.
- Strong computer literacy and ability to learn new software quickly.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).
- Excellent written and verbal communication skills.
- Self-motivated with the ability to work independently with minimal supervision.