Job Description
Urgent Hiring: Night Shift Customer Support Roles in New York, NY
Apex Global Solutions is currently expanding our 24/7 operations team and is seeking dedicated professionals to join us for our night shift schedule. We offer a competitive hourly rate, comprehensive benefits, and a dynamic work environment. If you are looking for a stable opportunity in New York, NY, apply today!
Why Join Us?
- Urgent Hiring: Immediate start dates available for qualified candidates.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Shift Schedule: 10:00 PM - 6:00 AM (Mon-Fri) or Rotating Shifts.
- Benefits: Medical, Dental, Vision, and 401(k) matching.
Job Overview
We are looking for a reliable Night Shift Customer Support Specialist to assist our clients with technical inquiries, account management, and product troubleshooting. You will be the first point of contact for our global customer base, ensuring high satisfaction rates.
Responsibilities
- Provide exceptional technical support and customer service to clients via chat, email, and phone during night hours.
- Diagnose and troubleshoot software and hardware issues efficiently to minimize downtime.
- Maintain accurate and detailed records of customer interactions and issues in the CRM system.
- Collaborate with the day-shift team to ensure seamless handovers and issue resolution.
- Adhere to company policies and quality assurance standards at all times.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous experience in customer support or technical helpdesk roles is required.
- Strong verbal and written communication skills in English.
- Ability to work independently in a remote or hybrid night shift environment.
- Basic proficiency with computers and CRM software (e.g., Salesforce, Zendesk).
- Must be available to work nights, weekends, and holidays as required.