Job Description
We are actively hiring for immediate Night Shift positions in Kansas City, MO. If you are looking for a stable job with great pay and a supportive team environment, we want to hear from you. Join a leading organization where your contributions make a real impact.
Why You'll Love Working With Us:
- Competitive hourly pay ranging from $18.00 to $22.00.
- Generous shift differential for working late hours.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for advancement within the company.
Take control of your career and apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during the evening hours.
- Resolve complex customer issues with a focus on first-call resolution and satisfaction.
- Maintain accurate and up-to-date records of all customer interactions in the CRM system.
- Collaborate with cross-functional teams to address operational challenges.
- Adhere to all company policies, safety protocols, and quality assurance standards.
- Identify opportunities to improve the customer experience and workflow efficiency.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, support, or operations is preferred.
- Must be available to work a rotating night shift schedule (e.g., 10:00 PM - 6:00 AM).
- Strong computer proficiency and typing skills.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote or office setting.