Job Description
Immediate Opening for Customer Service Professionals in Philadelphia! Metro Support Solutions is urgently hiring motivated individuals to join our dynamic team. This is your chance to start your career immediately in a fast-paced environment with competitive pay and growth opportunities. No experience necessary – we provide comprehensive training!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve customer inquiries regarding products and services
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics including call quality and resolution times
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving abilities
- Ability to work in a fast-paced, target-driven environment
- Basic computer proficiency with MS Office Suite
- Positive attitude and excellent customer service mindset
- Flexibility to work rotating shifts (including weekends)