Job Description
Join our dynamic team in Tampa for an immediate full-time customer service position! We're seeking passionate individuals to deliver exceptional client experiences in a fast-paced environment. Start immediately with competitive pay, comprehensive benefits, and growth opportunities. Perfect for motivated professionals ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues efficiently
- Document interactions and maintain accurate CRM records
- Collaborate with sales and technical teams for complex cases
- Meet/exceed performance metrics for resolution time and CSAT
- Identify upsell opportunities to enhance client value
- Participate in weekly training sessions for product knowledge
Qualifications
- 1+ years customer service experience required
- Proficient with CRM software (Salesforce preferred)
- Strong verbal/written communication skills
- Ability to multitask in high-volume environment
- Problem-solving mindset with attention to detail
- Available for flexible shifts (including weekends)
- High school diploma or equivalent (college degree a plus)
- Tech-savvy with ability to learn new tools quickly