Job Description
Immediate Opening! Join our dynamic team in Omaha, NE today! Nexus Solutions Group is urgently seeking a motivated Customer Service Specialist to support our growing client base. This is a direct-hire position with competitive benefits and rapid onboarding. If you thrive in fast-paced environments and excel at problem-solving, apply now to start your career journey immediately!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and technical issues with average first-contact resolution rate of 90%+
- Update and maintain accurate customer records in Salesforce CRM
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed monthly KPIs including CSAT scores and handle time targets
- Participate in cross-functional projects to improve service workflows
Qualifications
- Minimum 2 years of customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Strong problem-solving skills with ability to de-escalate tense situations
- High school diploma or equivalent; Associate's degree preferred
- Typing speed of 45+ WPM with 98% accuracy
- Flexible availability including evenings and weekends as needed
- Valid Nebraska driver's license for occasional off-site meetings