Job Description
Are you a night owl looking for a rewarding career? Apex Logistics Solutions is currently seeking a dedicated Night Shift Customer Support Representative to join our dynamic team in Columbus, Ohio.
We are hiring immediately for this stable position, offering a competitive hourly rate and a comprehensive benefits package. In this role, you will be the voice of our brand, ensuring our clients receive top-tier support during evening hours.
Why Join Us?
- Immediate Start Available
- Competitive Pay ($18.00 - $22.00/hr)
- Modern Work Environment
- Opportunities for Advancement
Responsibilities
- Manage high-volume incoming inquiries via phone, email, and live chat.
- Diagnose and troubleshoot technical issues to provide effective solutions.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Maintain a high level of professionalism and patience during peak hours.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED required.
- Previous customer service or technical support experience preferred.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively.
- Basic computer literacy and familiarity with CRM software.
- Reliable transportation (shifts typically start between 6:00 PM and 8:00 PM).