Job Description
We are seeking a dynamic and dedicated Customer Service Representative to join our elite team in Long Beach, CA. This is a high-impact role designed for individuals who thrive in a fast-paced environment and want to make a tangible difference. If you are looking for a stable, well-paying position with a weekend schedule that fits your lifestyle, we want to hear from you today.
Why Join Apex Logistics?
- Immediate Start: We are hiring immediately for our upcoming weekend roster.
- Competitive Pay: Earn between $18.00 and $22.00 per hour depending on experience.
- Modern Environment: Work in a state-of-the-art facility with a supportive culture.
As a key member of our weekend operations team, you will be the face of our brand, ensuring our clients receive world-class service.
Responsibilities
- Provide exceptional support to customers via phone, email, and chat during peak weekend hours.
- Resolve complex inquiries efficiently while maintaining a high level of customer satisfaction and brand loyalty.
- Collaborate with cross-functional teams to ensure seamless service delivery and issue resolution.
- Document all customer interactions and account details accurately in our CRM systems.
- Identify opportunities to upsell products and improve overall customer retention rates.
- Maintain a clean and organized workspace to ensure optimal workflow efficiency.
Qualifications
- High school diploma or equivalent; associate degree in Business or related field preferred.
- Previous customer service experience is a plus but not required for top candidates.
- Flexibility to work weekends (Saturday and Sunday) and occasional holidays.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency in Microsoft Office Suite and standard computer operations.
- Excellent verbal and written communication skills.