Job Description
Join our dynamic team at Frontier Solutions Group as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional customer experiences during our peak weekend hours. This is an immediate opportunity to work in a fast-paced, supportive environment with competitive compensation and flexible scheduling.
Our ideal candidates thrive in customer-facing roles and are committed to resolving inquiries efficiently. Enjoy weekends off during the week while making a meaningful impact on our clients' satisfaction. Full training provided – no experience necessary!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and service requests using our CRM system
- Resolve customer concerns with empathy and solution-oriented approaches
- Collaborate with cross-functional teams to escalate complex issues
- Maintain detailed documentation of all customer interactions
- Meet/exceed performance metrics for call quality and resolution times
- Support weekend inventory and operational tasks as needed
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a high-volume setting
- Proficient with CRM software and Microsoft Office Suite
- Excellent verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work independently and adapt to changing priorities
- Flexible schedule availability (Saturdays and Sundays, 8am-6pm)
- Positive attitude and commitment to teamwork