Job Description
Are you a night owl looking for a stable career move? Apex Logistics Solutions is hiring immediately for Night Shift Customer Service Representatives in Raleigh, NC. Join a dynamic team that values your schedule and offers immediate benefits.
We are seeking dedicated professionals to manage our 24/7 operations. If you thrive in a quiet, focused environment and enjoy helping customers from the comfort of your home or our facility, we want to hear from you.
Why You Should Apply:
- Immediate Start: Onboarding begins as soon as this week.
- Pay Increase: Night shift differential included in the hourly rate.
- Benefits: Medical, Dental, and Vision insurance available.
- Retirement: 401(k) matching program.
- Environment: Modern, climate-controlled facility in the heart of RTP.
Responsibilities
- Manage high-volume inbound and outbound customer calls during night shifts.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Process orders, returns, and refunds with 100% accuracy.
- Log detailed interactions and account updates into the CRM system.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Adhere to all company policies, safety protocols, and quality standards.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service or call center operations is preferred.
- Must be available to work rotating night shifts (10:00 PM – 6:00 AM).
- Strong computer literacy and typing speed (40+ WPM).
- Excellent verbal communication and problem-solving skills.
- Ability to work independently with minimal supervision.