Job Description
We are urgently hiring motivated individuals for a high-volume Night Shift Customer Service role in Dallas, Texas. Join a company that values reliability and offers a stable career path with excellent benefits.
As a Night Shift Associate, you will be the first point of contact for our clients, ensuring seamless operations during our peak evening hours. This is an excellent opportunity for those seeking day-sleep schedules and a comprehensive compensation package.
Responsibilities
- Manage a high volume of inbound and outbound customer calls and emails with a focus on first-contact resolution.
- Assist customers with order inquiries, billing questions, and technical troubleshooting.
- Accurately document all customer interactions and account details in the CRM system.
- Collaborate with the day shift team to ensure a smooth transition and continuity of service.
- Maintain a professional and positive demeanor during high-pressure situations.
- Identify opportunities to upsell products and services to meet departmental targets.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience in a call center or retail environment is a plus.
- Must be available to work the night shift (e.g., 10:00 PM - 7:00 AM).
- Proficient in using computers and navigating various software applications.
- Strong verbal communication skills and the ability to de-escalate difficult situations.
- Reliable transportation and a stable work history.