Job Description
We are currently seeking a dedicated and detail-oriented Customer Support Specialist to join our high-performing team in New York. Due to rapid business growth, we have immediate openings for a reliable candidate to work on our weekend shift.
This is an excellent opportunity for individuals looking for a stable income with flexible weekend hours. You will be the first point of contact for our valued clients, ensuring they receive top-tier service and support. We pride ourselves on a modern, inclusive culture and offer competitive compensation.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve product issues and technical questions efficiently to maintain high customer satisfaction scores.
- Document all interactions, resolutions, and customer feedback in our CRM database.
- Identify trends in customer issues and collaborate with the team to propose process improvements.
- Adhere strictly to company service level agreements (SLAs) and quality assurance standards.
- Maintain a professional and positive demeanor during peak call volumes.
Qualifications
- High school diploma or GED required; associate degree or relevant experience preferred.
- Previous experience in customer service, technical support, or call center operations is a plus.
- Strong verbal and written communication skills with an ability to explain complex topics simply.
- Must be available to work Saturdays and Sundays on a recurring basis.
- Proficiency in Microsoft Office Suite (Excel, Outlook) and Google Workspace.
- Ability to work independently and manage time effectively in a remote or hybrid setting.