Job Description
Are you ready for an urgent career opportunity? We are currently seeking driven Technical Support Representatives to join our expanding team in Long Beach, CA. We have immediate openings for our high-volume weekend shift and are looking for individuals who thrive in a dynamic, fast-paced environment.
As a key member of our technical team, you will play a critical role in ensuring our clients receive seamless service. If you possess excellent communication skills and a passion for solving problems, we want to hear from you today.
Responsibilities
- Provide expert technical troubleshooting and customer support via phone, email, and live chat.
- Manage and resolve incoming technical inquiries with speed and accuracy during weekend hours.
- Document all customer interactions and issue resolutions accurately in our CRM system.
- Collaborate with the on-site support team to escalate complex issues effectively.
- Maintain a high level of customer satisfaction (CSAT) scores throughout the shift.
- Assist in training new hires regarding weekend protocols and technical processes.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field is a plus.
- Previous experience in customer service or technical support is highly preferred.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in Microsoft Office Suite and basic computer operations.
- Ability to pass a background check and drug screening.