Job Description
Are you a night owl looking for a rewarding career?
Meridian Solutions is currently hiring immediately for Night Shift Customer Service Representatives in Phoenix, AZ. If you thrive in a fast-paced environment and want to start earning today, we want to hear from you.
We offer competitive pay, comprehensive benefits, and a supportive team culture. Join us and take control of your schedule while providing top-tier support to our clients.
Why Join Us?
- Immediate start dates available
- Night shift premium pay rates
- Health, Dental, and Vision Insurance
- Flexible scheduling options
Responsibilities
- Handle Inquiries: Manage a high volume of inbound and outbound customer calls and emails with professionalism and empathy.
- Problem Solving: Resolve complex customer issues efficiently by identifying root causes and implementing effective solutions.
- Documentation: Maintain accurate and up-to-date records of customer interactions and transactions in the CRM system.
- Product Knowledge: Stay informed about product updates, policies, and procedures to provide accurate information to customers.
- Team Collaboration: Communicate effectively with team leads and other departments to ensure seamless service delivery.
- Performance Goals: Meet and exceed key performance indicators (KPIs) regarding call handling time and customer satisfaction scores.
Qualifications
- Experience: Previous customer service experience is preferred but not required for high-performing candidates.
- Availability: Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Communication: Excellent verbal and written communication skills in English.
- Technical Skills: Basic computer proficiency and typing skills (35+ WPM).
- Reliability: A dependable work history with a strong attendance record.
- Education: High school diploma or GED equivalent required.