Job Description
We are currently seeking a dedicated Night Shift Customer Service Representative to join our elite team in El Paso, Texas. If you are ready to start this week and thrive in a high-energy environment, we want to hear from you!
Our client is a top-tier logistics and support provider operating 24/7. As a Night Shift Representative, you will be the voice of our company, ensuring our clients receive exceptional support during off-hours. You will work in a state-of-the-art facility with a culture that rewards hard work and dedication.
Why Apply?
- Immediate Start Available
- Competitive Hourly Pay ($18.00 - $22.00/hr)
- Night Shift Differential
- Stable, Long-term Employment
Responsibilities
- Handle a high volume of incoming calls and emails from customers during the night shift.
- Resolve complex customer issues efficiently while maintaining a positive and professional demeanor.
- Document all interactions accurately in the CRM database.
- Collaborate with the day shift team to escalate critical issues and ensure seamless workflow.
- Adhere to company quality assurance standards and call scripts.
- Proactively identify opportunities to upsell or cross-sell services where appropriate.
Qualifications
- High School Diploma or GED required.
- Previous customer service or call center experience is preferred but not mandatory.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong typing skills and proficiency with computer systems.
- Excellent verbal communication and problem-solving abilities.
- Ability to work independently with minimal supervision.