Job Description
Are you looking for a rewarding career with immediate start dates? Apex Tech Solutions is seeking a dedicated Weekend Support Specialist to join our Seattle team. We offer a competitive salary, comprehensive benefits, and a collaborative environment where your skills are valued.
In this role, you will be the first point of contact for our valued customers during peak weekend hours. If you thrive in a fast-paced setting and have a passion for helping others, we want to meet you.
Why Join Us?
- Immediate Hiring: Start your new career within two weeks.
- Weekend-Only Focus: Enjoy your weekdays off.
- Modern Facilities: Located in the heart of downtown Seattle.
- Growth Opportunities: Clear paths for career advancement.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat.
- Diagnose and troubleshoot technical issues and product inquiries.
- Maintain a high level of customer satisfaction (CSAT) and response times.
- Document detailed customer interactions and solutions in the CRM system.
- Collaborate with the weekday support team to ensure continuity.
- Identify trends in customer issues and suggest process improvements.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer support or a related field is a plus.
- Must be available to work weekends (Saturday and Sunday) on a consistent schedule.
- Strong written and verbal communication skills.
- Proficient in Microsoft Office Suite and basic computer navigation.
- Ability to work independently and problem-solve under pressure.