Job Description
Are you looking for a Night Shift Job in Houston, TX that allows you to start this week?
Apex Support Services is seeking a dedicated and professional Customer Service Representative to join our high-performing team. We pride ourselves on delivering exceptional support to our clients, and we are looking for driven individuals who want to make a tangible impact during the night shift.
Why Join Us?
- Immediate Start: Don't wait weeks for a background check. We hire fast and start onboarding immediately.
- Night Shift Benefits: Enjoy a quiet work environment, reduced commute stress, and competitive pay.
- Professional Growth: Opportunities for advancement within a growing national organization.
We are looking for candidates who are detail-oriented, possess excellent communication skills, and are ready to hit the ground running. If you are ready to kickstart your career with a company that values its employees, apply today!
Responsibilities
- Handle High-Volume Inquiries: Respond to a high volume of customer calls and emails regarding products, services, and technical support issues.
- Resolve Issues: Diagnose customer problems accurately and provide effective solutions or escalate to senior management when necessary.
- Data Management: Accurately input and update customer information into our CRM systems to ensure data integrity.
- Documentation: Maintain detailed records of customer interactions, transactions, and resolutions in accordance with company policies.
- Shift Adherence: Maintain punctuality and attendance, adhering strictly to the 10:00 PM - 6:00 AM schedule.
- Team Collaboration: Work closely with day-shift teams to ensure seamless service transitions and handovers.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous experience in customer service, call center, or technical support is preferred but not mandatory for the right candidate.
- Availability: Must be available to work full-time, specifically during the night shift (10:00 PM - 6:00 AM).
- Computer Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software quickly.
- Communication: Superior verbal and written communication skills with a professional demeanor.
- Attention to Detail: Ability to focus and work accurately even during late-night hours.