Job Description
Are you looking for a night shift job in Denver, CO that starts this week? Apex Tech Support is currently hiring dedicated Customer Support Specialists to join our elite 24/7 support team.
Join a company that values your schedule. Whether you are a night owl or looking for a flexible second shift, we have the perfect opportunity for you. We offer a comprehensive benefits package and a remote-friendly environment.
Why You'll Love Working With Us
- Immediate Start: Onboarding begins this week for the right candidates.
- Night Shift Premium: Competitive pay ranging from $18 to $25/hr.
- Flexible Schedule: Choose from various night shift rotations (10pm - 6am or 11pm - 7am).
At Apex Tech Support, we pride ourselves on delivering top-tier service around the clock. We are seeking individuals who are patient, detail-oriented, and ready to help customers succeed.
Responsibilities
- Provide exceptional technical and customer support to clients via phone, email, and live chat during night hours.
- Diagnose and troubleshoot basic software and hardware issues for end-users.
- Document all customer interactions and issue resolutions in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Escalate complex issues to Tier 2 support specialists when necessary.
- Maintain a high level of product knowledge to answer inquiries accurately.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate degree preferred.
- Previous customer support or call center experience is a plus.
- Strong computer literacy and typing skills.
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work independently in a remote setting during night hours.
- Must be available to work rotating night shifts, including weekends and holidays.
- Excellent verbal communication and problem-solving skills.