Job Description
We are seeking a dedicated Night Shift Customer Service Representative to join our growing team in New York City. This is an urgent hiring opportunity for individuals looking for stability and growth.
As a key member of our support team, you will be the voice of our company, ensuring our clients receive top-tier assistance during their off-hours.
Responsibilities
- Manage high volumes of inbound and outbound customer calls.
- Resolve customer inquiries, complaints, and issues with empathy and efficiency.
- Process orders, returns, and refunds accurately.
- Document all interactions in the CRM system.
- Maintain a high level of knowledge regarding our products and services.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or call center operations is preferred.
- Must be available to work night shifts (11:00 PM - 7:00 AM).
- Strong computer skills and typing speed.
- Excellent verbal communication and problem-solving skills.