Job Description
Are you ready to launch your career in the booming tech industry? Apex Digital Systems is looking for a driven Junior IT Support Specialist to join our dynamic team in Austin, TX. This is a fantastic opportunity for an entry-level professional to gain hands-on experience and start their journey immediately.
We are seeking candidates who are eager to learn, possess a strong work ethic, and are ready to make an impact from day one. If you have a passion for technology and a desire to help others, we want to meet you.
Responsibilities
- Troubleshoot Hardware & Software: Assist users with resolving technical issues related to computers, printers, and network connectivity.
- Ticket Management: Log, track, and manage incoming support requests using our ticketing system efficiently.
- Network Support: Help maintain and troubleshoot local area networks (LAN) and Wi-Fi connections for the office.
- Asset Management: Assist in the inventory management of IT equipment, including deployment and setup of new devices.
- User Training: Provide basic training to employees on software applications and security protocols.
- System Maintenance: Participate in routine system updates, patch management, and security audits.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in IT or Computer Science is a plus.
- Technical Skills: Basic understanding of Windows and macOS operating systems; familiarity with Microsoft Office Suite.
- Problem Solving: Strong analytical skills with the ability to diagnose and resolve technical problems effectively.
- Communication: Excellent verbal and written communication skills with a customer-focused attitude.
- Eagerness to Learn: Self-motivated individual willing to learn new technologies and certifications.
- Reliability: Ability to work independently and as part of a collaborative team environment.