Job Description
Join our dynamic tech team at InnovateTech Solutions and launch your IT career in Raleigh's thriving tech hub! We're seeking motivated entry-level professionals to provide critical technical support and drive digital transformation. As a Junior IT Support Specialist, you'll be the frontline hero ensuring seamless operations for our growing client base. Enjoy competitive benefits, mentorship from industry veterans, and a collaborative environment where your growth is prioritized. Immediate openings available – apply today!
Responsibilities
- Delve desktop/laptop hardware/software troubleshooting via phone, email, and remote support
- Install/configure OS, applications, and network peripherals across diverse environments
- Document technical issues and resolutions using ITSM tools (ServiceNow/Jira)
- Collaborate with senior engineers on infrastructure projects and security protocols
- Train end-users on new technologies and digital best practices
- Monitor system health via monitoring tools and proactively address anomalies
- Support cloud migrations and SaaS integrations (Azure/O365)
Qualifications
- Associate degree in IT/Computer Science or equivalent certification (CompTIA A+, Google IT Support)
- 1+ years customer service or technical internship experience
- Proficiency with Windows/macOS, Active Directory, and networking fundamentals
- Strong analytical skills with ability to diagnose complex technical issues
- Excellent written/verbal communication and problem-solving abilities
- Basic scripting knowledge (Python/PowerShell) preferred
- Valid NC driver's license for occasional on-site client visits