Job Description
Are you looking for a flexible career opportunity in Fort Worth? Fort Worth Tech Solutions is currently hiring immediately for a dynamic Part-Time Technical Support Specialist role. We are seeking a tech-savvy problem solver to join our growing team and provide exceptional service to our clients.
As a technical support specialist, you will be the first point of contact for our customers, assisting them with technical inquiries, troubleshooting issues, and ensuring a seamless user experience. If you have a passion for technology and a customer-first mindset, we want to hear from you.
Why Join Us?
- Flexible Part-Time Schedule
- Competitive Hourly Pay ($19 - $26/hr)
- Immediate Start Available
- Opportunity for Growth
Responsibilities
- Diagnose and resolve technical hardware and software issues for customers in a timely manner.
- Provide clear, patient, and professional technical support via phone, email, and chat.
- Document all customer interactions and solutions in our CRM ticketing system.
- Collaborate with the engineering team to escalate complex technical problems.
- Maintain up-to-date knowledge of company products and industry trends.
- Conduct basic system checks and perform routine maintenance when necessary.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Basic understanding of PC operating systems (Windows, macOS) and common software applications.
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Previous customer service or technical support experience is preferred but not mandatory.
- Ability to work independently and manage time effectively in a remote or hybrid environment.
- Must be available to work weekends or evenings as required.