Job Description
Denver Tech Solutions is currently hiring immediately for a dynamic and motivated Technical Support Specialist to join our part-time team. If you are passionate about technology and enjoy helping others solve complex problems, this is the perfect opportunity for you.
Based in the heart of Denver, CO, we offer a flexible schedule that fits your lifestyle while providing the chance to work with cutting-edge technology and a collaborative team environment. No prior experience is required; we provide comprehensive training to get you up to speed quickly.
Responsibilities
- Provide exceptional technical assistance and troubleshooting via phone and email.
- Diagnose and resolve hardware and software issues for our diverse client base.
- Manage and update support tickets within our CRM system efficiently.
- Document technical procedures and FAQs to improve self-service options.
- Collaborate with senior engineers to escalate and resolve complex cases.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science is a plus.
- Basic understanding of operating systems (Windows, macOS) and networking.
- Strong customer service orientation with excellent communication skills.
- Ability to work a flexible part-time schedule, including some evenings or weekends.
- Problem-solving mindset with a focus on customer satisfaction.