Job Description
Join our dynamic team as an Immediate-Hire Junior IT Support Specialist in the heart of Washington DC! We're seeking passionate tech newcomers to deliver exceptional user support and drive digital transformation. Enjoy competitive compensation, comprehensive benefits, and rapid career growth in a collaborative environment. Perfect for recent graduates or career changers eager to build their IT foundation.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and in-person
- Deploy and configure workstations, laptops, and mobile devices
- Manage Active Directory accounts and basic network troubleshooting
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity protocols and data protection initiatives
- Collaborate with senior engineers on infrastructure projects
- Support office technology including AV systems and printers
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with network concepts (TCP/IP, DNS, DHCP)
- Customer service mindset with strong problem-solving skills
- Ability to lift 30 lbs and work in fast-paced environments
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional equipment transport