Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! We're urgently seeking motivated entry-level professionals to deliver exceptional technical support to our Las Vegas-based clients. This is your chance to gain hands-on experience with cutting-edge systems while working in a fast-paced, growth-oriented environment. No prior experience required—we provide comprehensive training!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document all support tickets and solutions in CRM systems
- Collaborate with senior engineers on complex technical issues
- Conduct routine system maintenance and security updates
- Train users on new technology implementations
- Assist with network administration tasks as needed
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Basic understanding of Windows/macOS operating systems
- Excellent problem-solving and communication skills
- Ability to work flexible hours including weekends
- CompTIA A+ certification (or willingness to obtain)
- Valid driver's license and reliable transportation
- Pass background check and drug screening