Job Description
Join our dynamic team at TechSolutions Cleveland as a Junior IT Support Specialist! We're hiring immediately for motivated entry-level professionals to provide exceptional technical support to our growing client base. This is your opportunity to launch your career in IT with hands-on experience in hardware troubleshooting, software installation, and network diagnostics. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for growth.
Why Join Us?
- Immediate start date – no waiting!
- Mentorship from senior engineers
- Clear career advancement path
- Modern downtown Cleveland office
Responsibilities
- Diagnose and resolve hardware/software issues for clients
- Install and configure operating systems and applications
- Document technical procedures and solutions
- Provide remote and on-site technical support
- Collaborate with team on system upgrades
- Maintain inventory of IT equipment
- Train users on new technologies
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic knowledge of Windows/Mac operating systems
- Familiarity with networking fundamentals
- Strong problem-solving and communication skills
- Customer service mindset
- Ability to lift 30 lbs for equipment handling
- Valid driver's license (for client visits)
- CompTIA A+ certification (or willingness to obtain)