Job Description
Apex Systems is seeking a dedicated Part-Time Technical Support Specialist to join our dynamic team in the heart of Atlanta, GA. We are looking for individuals who are passionate about technology and providing exceptional customer service. This is an immediate opportunity for those looking for a flexible schedule without compromising on professional growth.
Why Join Us?
- Immediate Start: Onboarding begins immediately upon selection.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Flexible Schedule: Perfect for students or those seeking work-life balance.
We are committed to maintaining a diverse and inclusive workplace where every employee feels valued.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat to resolve customer hardware and software issues.
- Diagnose and troubleshoot connectivity problems, printer errors, and operating system malfunctions.
- Document all customer interactions and technical resolutions in the ticketing system accurately and efficiently.
- Maintain a high level of professionalism while managing customer expectations and de-escalating conflicts.
- Collaborate with the IT team to identify recurring issues and suggest process improvements.
- Assist in the setup and configuration of new equipment for incoming clients.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- 1+ years of experience in a technical support, helpdesk, or customer service role preferred.
- Strong understanding of Windows and macOS operating systems.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts simply.
- Ability to work independently and manage time effectively in a part-time environment.
- Must be available to work 20-25 hours per week, including some evenings and weekends.