Job Description
Join our dynamic team at TechForward Solutions and kickstart your career in IT! We're urgently seeking motivated entry-level professionals to provide critical technical support to our growing client base. This is a unique opportunity to gain hands-on experience in a fast-paced environment while working with cutting-edge technologies. Our collaborative culture values innovation and professional growth, making this the perfect launchpad for your IT career.
Why Join Us? Comprehensive training program, mentorship from senior engineers, and clear pathways to specialization. We offer competitive benefits, flexible work arrangements, and a commitment to work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop environments
- Provide Tier 1 technical support via phone, email, and in-person assistance
- Manage helpdesk ticketing system and document all IT interactionsAssist with network infrastructure monitoring and basic troubleshooting
- Deploy and configure new workstations and peripherals
- Collaborate with cross-functional teams to implement IT solutions
- Participate in ongoing training to stay current with emerging technologies
Qualifications
- Associate degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize tasks
- CompTIA A+ certification preferred but not required
- Valid driver's license and reliable transportation