Job Description
Join a Top-Tier Team in Louisville, KY!
We are hiring immediately for a talented IT Support Specialist to join our dynamic team. If you are passionate about technology, enjoy solving complex problems, and want to make an immediate impact, this is the role for you. We offer a competitive benefits package, a collaborative work environment, and the chance to work with cutting-edge technologies.
Why Apply?
- Immediate start date available.
- Competitive salary ($55k - $75k).
- Comprehensive health, dental, and vision insurance.
- Professional development and certification reimbursement.
Don't wait—apply today to secure your future in tech!
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via phone, email, and ticketing systems.
- Diagnose and resolve desktop, laptop, and peripheral hardware failures and software conflicts.
- Manage user accounts, permissions, and access to company systems and data.
- Maintain accurate documentation of incidents, resolutions, and asset inventories.
- Assist in the deployment, configuration, and maintenance of workstations and mobile devices.
- Collaborate with network engineers to troubleshoot connectivity and server issues.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- 1-3 years of experience in IT support, help desk, or systems administration.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Experience with remote desktop tools and ticketing systems (e.g., Jira, ServiceNow) is a plus.
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.